Our customer service team is ready to answer your questions. We try to respond within one business day.
ToyPro, your LEGO® shop
- 25,000+ different LEGO® items
- Only new and 100% original LEGO® parts
- Amazing customer service
- Free shipping for large orders
- Get your order delivered quickly
- Offices in the Netherlands and USA
- Save ToyPro Credits for extra discount
Frequently Asked Questions (FAQ)
Below you will find the most frequently asked questions to our customer service. Choose a topic and hopefully you can find the answer right away.
10 Quick FAQs
- Add items to your order
Did you forget to add something? No problem! As long as your order hasn't been processed yet, you can still add items. Log in to your account and place a new order. It will be automatically added to your previous order.
- Order processing time
When will your order be shipped? In the first confirmation email, we’ll let you know how many business days we need to process your order—usually between 2 and 5 business days, depending on how busy we are.
- Changing your payment method
Did you accidentally select the wrong payment method? Send an email to info@toypro.com with your preferred payment method and we will update it for you.
- Payment failed
If your payment fails, you will automatically receive a new payment link via email within 10 minutes.
- Cancel order
Would you like to cancel your order? Use the cancellation link in the confirmation email, as long as your order has not yet been processed.
- Shipping costs
Visit our shipping costs page https://www.toypro.com/en/page/21/shipping-and-delivery for more information about the costs.
- Didn't receive a confirmation email?
Check your spam folder if you haven't received a confirmation email.
- Missing item in your order
Send us an email with your order number and the missing item, and we’ll take care of it for you.
- Received the wrong item
If you received the wrong item, please let us know via email with your order number and the correct item number.
- Return Instructions
View our return instructions at https://www.toypro.com/en/page/23/returns-and-cancellation for information on returning your order.
Search
Finding a specific LEGO® part can be quite difficult. At ToyPro, we try to make it easy for you by offering you 3 options to find your LEGO® parts.
1. Search by LEGO® part number
Do you know the unique LEGO® number of the part, also known as the LEGO® Element ID? Then you have almost found the individual part.
Enter the Element ID:
- in option 1 of Quick Search and you will only get the LEGO part you are looking for.
- in the search field in the left-hand column on the LEGO parts page. Use this field to search within the category where you used the search field. In this case, parts. This way, you will only find LEGO parts (including stickers).
- at the general search bar at the top of every page. Here you can also find a LEGO set, minifigures or other items with that number as a result. In short, anything that resembles the specified search term.
2. Searching by LEGO® set number
Do you know the set number of the LEGO® box from which your missing LEGO® part comes? Then that already limits the number of parts you have to choose from. Very handy.
Enter the set number:
- in option 2 of Quick Search and you will receive the parts list for that set. Sort the parts list using the filter, for example by color, to quickly find your part. There is a good chance that you will immediately see the part you are looking for in the overview.
- in the general search bar at the top of every page. You will then find the LEGO set you are looking for. Click through to the detail page of the LEGO set. There you will find a link to the parts list for that set.
3. Search by LEGO® category
Do you only know the shape and/or use of the LEGO brick? ToyPro can also help you find your way among the more than 25,000 available parts by category of parts.
Choose your category:
- option 3 of Quick Search and you will get an overview of all items in that main category (for example brick, plate or roof tile). Refine with a subcategory, such as “printed”. Or filter further by color. Categories that have dimensions can also be filtered by the desired size / length.
- in the list of categories and subcategories in the left-hand column on the LEGO parts page.
- in the main menu at the top of every page. Click on the arrow next to “Parts” and a complete overview of all types and shapes (categories) of LEGO® parts will appear.
Finding a specific LEGO® minifigure can be quite tricky. This is because LEGO® minifigures do not have a unique number. Their identification consists of an abbreviation of the theme they belong to and a serial number. But ToyPro can help you with that, too. We make it easy by offering you 3 options to find your LEGO® minifigure.
1. Search by LEGO® minifigure id number
Do you know the code of the figurine, also called minifig ID? Then you have almost found your LEGO hero.
Enter the minifig ID:
- at option 1 of Quick Result and you will get only the searched LEGO minifigure as a result.
- in the search field in the left-hand column on the LEGO minifigures page. With this field you search further within the category where you use the search field. In this case, minifigures. So this way you will find only LEGO dolls..
- at the general search bar at the top of every page. The result can also be a LEGO set, minifigures or other items with that characteristic. In short, anything similar to the specified search query.
2. Search by LEGO® set nuber
Do you know the set number of the LEGO® building set from which your missing LEGO® minifigure comes? Then that already limits the number of figures you have to choose from. How handy is that?
Enter the set number:
- under option 2 of Quick Result and you will get all the minifigures from that building set as results.
- in the general search bar at the top of each page. You will then find the LEGO set you are looking for. Click through to the detail page of the LEGO set. There you will find a link to the minifigures from that set.
3. Search by LEGO® theme
Do you only know the LEGO theme your LEGO character belongs to? ToyPro can also help you find your missing LEGO figure within those themes.
Select your theme:
- under option 3 of Quick Results and you will see an overview of all the figures belonging to that theme. Refine your search with a subcategory, such as “space”.
- in the list of themes and sub-themes in the left-hand column on the LEGO minifigures page.
- In the main menu at the top of each page, click on the arrow next to “Minifigures” and a complete overview of all LEGO® themes and subjects will appear.
LEGO® sets have a unique number. In addition, a LEGO® set always belongs to a theme. Both the number and the theme are very helpful to find a LEGO® set.
1. Search by LEGO® set number
Do you know the set number of the LEGO® set? Then you're close to finding it.
Enter the LEGO® set number:
- in the search field in the left-hand column on the LEGO set page. This field allows you to search within the category where you are using the search field. In this case, that would be sets. You will then only find LEGO sets.
- in the general search bar at the top of every page. This will also show you LEGO minifigures or other items with that number. In short, everything that matches your search query.
2. Search for LEGO® theme
Are you looking for all LEGO® sets from a specific theme that ToyPro has in stock? That's possible too.
Select your theme:
- from the drop-down menu “Sets” in the main menu at the top of the page for a complete overview of all themes with building sets in stock.
- select the desired theme in the left-hand column on the LEGO set page and refine your search with a sub-theme if desired. You can then filter by age and/or price..
Looking for the perfect LEGO gift? Then use the shopping assitant to make a suitable choice from the large selection. Difficult to choose for someone else? Then choose a ToyPro gift certificate.
The list of all individual parts in a LEGO® building set can be easily found using the set number. There are three ways to find the parts list.
1. Search via Parts
Select Parts in the main menu at the top. On the parts page, you will see the Quick Result block. Enter the LEGO® set number in option 2 and voilà, the parts list for the set will appear.
You will see an overview of all the parts and minifigures in the set with the required quantity. Enter the desired quantity and you can order immediately.
2. Search via Sets
Select Sets in the main menu at the top. Use the drop-down menu to find the theme you want or use the left-hand column on the LEGO® Sets page. Found the building set you're looking for? Then click on the frame.
On the product page for the set, you will find a link to both the parts list for that set and the minifigures that come with it.
The list not only shows all the parts and minifigures in the set, but also tells you how many of each you need to build that LEGO® set. You will also find the building instructions on the product page.
3. General search field
Use the general search bar at the top of every page. Enter the LEGO® set number and you will find the set you are looking for in the results. Click on the box to go to the set's detail page.
On the product page of the set, you will find a link to both the parts list for that set and the minifigures that come with it, next to the image of the set.
The list not only shows all the parts and minifigures in the set, but also tells you how many of each you need to build that LEGO® set. You will also find the building instructions on the product page.
Order
LEGO® parts, minifigures, sets and/or other fun LEGO accessories can be added to your shopping basket in two places.
- Are you on an overview page? For example, on the overview page with all available LEGO parts, click on the yellow “Add to basket” button next to the product you want. In the pop-up window, you can adjust the quantity if you want to order more than one item. To confirm the changed quantity, a green bar will appear at the bottom of the pop-up screen. Close the window by selecting “shopping basket” or “continue shopping”.
- Are you on a product page? For example, on the product page of the ToyPro Brick Cleaner, enter the desired quantity and click on the red button “order”. Here, too, a pop-up window will appear where you can adjust the desired quantity. To confirm the changed quantity, a green bar will appear at the bottom of the pop-up screen. Close the window by selecting “shopping basket” or “continue shopping”.
With a stock of 3 million LEGO parts and lots of fun LEGO gadgets, ToyPro is your brick world.
Enjoy shopping!
To remove products from your shopping basket, either in their entirety or in part, go to your shopping basket. You can do this by clicking on the shopping basket icon at the top of any page.
In the order overview, you can adjust the quantity of each item individually, adding or removing items as desired. After adjusting your shopping cart, you can continue shopping or complete your order.
Behind each item, you will also find a trash can icon that allows you to remove each individual item. On that page, you will also find a link to empty the entire shopping cart.
Although we at ToyPro believe that you can never have enough LEGO, this is still a useful feature. This way, you can buy exactly what you need!
No minimum order amount
No, you do not have to order a minimum amount. The ToyPro team is just as happy to collect small orders of one or a few LEGO® parts as large orders.
However, as we cannot cover our costs with small orders, we charge a processing fee of €1.95 for orders up to €15. If you order €15 or more, the additional fee will be waived.
With the exception of pre-orders for LEGO® sets, you cannot place advance orders for other LEGO® products. For parts, minifigures, sets or accessories that are temporarily out of stock, we can notify you when they become available again. To do so, please leave your email address on the product detail page.
You will receive a one-time message as soon as this product is back in stock.
Just placed an order and forgot something? No worries – we're here to help!
At ToyPro, you can still add LEGO® bricks (or other products) to an order you've already placed. Simply log into your account and place a new order.
As long as your original order hasn't been processed yet, we will automatically merge the orders for you.
By combining orders, you save on shipping and any handling fees. You’ll only pay the shipping costs you would have paid if everything had been ordered at once.
Unfortunately, an order that has been placed cannot be modified.
However, you can cancel your entire order. (For more information about cancelling, please refer to one of the other FAQ questions).
Want to cancel your order? No problem!
If you've decided not to proceed with your order, you can easily cancel it using the cancellation link provided in the confirmation email you received from us.
Please note: cancellation is only possible as long as your order has not yet been processed.
We will keep you informed every step of the way. This makes it easy to track the status of your order. You will receive:
- an order confirmation when we have received your order,
- a payment confirmation when we have received your payment, and
- a shipping confirmation when we have handed over your order to the shipping company.
If you have opted for delivery with tracking, you can also track the delivery process. You will receive a tracking code together with the notification that we have transferred your order to the shipper (e.g. DHL, PostNL, USPS, GlobalMail).
Payment
In the ToyPro webshop, you can choose from the following payment methods:
- Bank transfer: available to all customers
- Mastercard: available to all customers with a Mastercard
- VISA: available to all customers with a VISA card
- PayPal: available to all customers with a PayPal account
- iDEAL: available to Dutch customers
- BanContact: available to Belgian customers
ToyPro ensures secure online payments by using reputable companies (Mollie and Adyen) that specialise in this field. We do this for your security: this way, your financial details, such as credit card numbers, are well protected. We do not have access to your financial details and do not store them.
Shopping and payments at ToyPro are made via a secure connection, as indicated by the padlock in the address bar.
The ToyPro warehouse in Nederweert does not have a card payment facility. You can only collect your pre-paid order if you selected this option at checkout.
You are, of course, welcome to place an order online using your phone while you are at ToyPro. If you can pay online, you can wait for your order; it will be ready in no time! The ToyPro team will get to work for you right away. Ready while you wait!
If your payment has failed or been refused by the payment provider, you will receive an email from ToyPro within 15 minutes with a new payment link. You can use this link to pay for your order.
If you would prefer to pay by another method, please contact us. The message will explain how to do this.
Orders that have not been paid within 5 days will be cancelled. After 5 days, you will need to place a new order.
If your order payment does not go through immediately, don't panic. You have 5 days to pay for your order. In addition to the order confirmation, you will receive an email from ToyPro within 15 minutes with a new payment link if your payment fails or is declined by the payment provider. You can use this link to pay for your order.
Would you prefer to choose a different payment method on your second attempt? That is possible. The message you receive from ToyPro will explain how to do this. Follow the instructions in the message.
After 5 days, your order will be automatically cancelled. Unfortunately, we cannot hold your order for longer than 5 days. If the 5-day period has expired, you will need to place your order again.
The subject line of the payment reminder also includes the invoice number to which the payment relates. This makes it easy to match the message to the correct order and see immediately if you have received something twice.
If you have placed two orders in succession, you will also receive two messages with a payment link if the payment failed in both cases when completing the shopping basket. This also applies if the second order is an addition to the previous order, a so-called combination order.
If the second payment also fails, you will receive another payment option after 2 days. You will receive a maximum of 3 reminders. After 5 days, your order will be automatically cancelled.
You will receive an email from ToyPro confirming your payment once we have received it. If you do not receive a payment confirmation immediately, the payment may have failed. If this is the case, you will automatically receive an email with a new payment link within 15 minutes.
When completing your order in the shopping basket, enter the code of your ToyPro gift voucher, confirm your entry with the arrow and the value of the gift voucher will be deducted from the purchase amount immediately.
The ToyPro gift card can be spent on a purchase in the ToyPro webshop within the validity period. The gift voucher can be used to purchase individual LEGO parts, minifigures and sets, but you can also use it to buy fun LEGO accessories.
The value of the gift voucher and your order do not have to be exactly the same.
- If the amount of the order is less than the value of the gift voucher, the remaining value of the voucher will remain available for a subsequent order.
The code and validity period of the gift voucher will not change. - If the amount of your order exceeds the value of the gift voucher, you can simply pay the difference using one of the available payment methods.
You can also combine multiple gift vouchers for an even more fun or bigger gift.
Buy a gift voucher for the best LEGO at ToyPro!
To use your saved ToyPoints, you must be logged in. Once you are logged in, an option to pay with your saved ToyPro savings points will automatically appear in the shopping cart. Select the number of points you want to use (in multiples of £5) and the selected amount will be immediately deducted from the total amount of the order. ToyPro Credits cannot be exchanged for cash, either directly or indirectly.
Enter the promotional or discount code when completing your order in your shopping basket and the discount will be deducted from the purchase amount immediately, as long as the promotion is running.
Depending on the promotion, you can use the code within the promotional period for a specific purchase in the ToyPro webshop or as a discount on the purchase of individual LEGO parts, minifigures or LEGO sets.
Promotional terms and conditions apply. Always check the relevant promotion for the promotional terms and conditions.
Want to stay up to date with all the great ToyPro promotions? Subscribe to the ToyPro newsletter!
The email with your order confirmation contains an overview of the products ordered, the invoice amount and the payment method, as well as an attachment with your invoice (as a PDF).
Log in to ToyPro with your personal account, and you will find an overview of all your (previous) orders under My ToyPro.
Shipping
Yes, we can most likely deliver your order to your country.
Thanks to the shipping partners ToyPro works with, we can deliver orders to almost any country – either to your home address or a pickup point. Unfortunately, we are currently unable to ship to Russia and Romania.
Shipping to countries within Europe and to U.S. states is no problem for our carriers.
Please note that home delivery may incur additional charges, especially for remote areas. Based on the delivery address you enter, the shopping cart will automatically display the available shipping options and their respective costs.
Depending on your location, you have one or more shipping options. When completing your order, you can choose from the options available to you.
For most countries within Europe, you can choose from
- postal shipment (your local postal service)
- parcel shipment with tracking (DHL)
- express shipment (DHL)
For countries outside Europe, you can choose between
- postal shipment (your local postal service)
- express shipment (DHL)
For all states in the US, the following applies
- Postal shipment (with USPS)
Postal shipment
Postal is the cheapest shipping method. However, if your order has a long way to travel, postal is often also slow. Moreover, there is no tracking available for your order. If you choose this shipping method, you also accept the risk of a long delivery time.
Parcel shipment with tracking
Slightly more expensive, but with fast delivery times. In addition, the tracking option allows you to follow your order and, in some countries, the service allows you to change the delivery location.
Express shipment with tracking
More expensive, but super fast!
For a overview of shipping times, see Shipping.
How are shipping costs calculated?
Shipping costs depend on two main factors:
-
the delivery address of your order
-
the speed of delivery you choose
Based on the options you select during checkout, the corresponding shipping costs will be shown immediately.
If you choose home delivery and live in a remote or hard-to-reach area, additional charges may apply. If so, these will be clearly displayed before you complete your order.
Please check Shipping for an overview of shipping costs and delivery times.
The ToyPro team works hard to collect and prepare your order for shipment within 1 to 2 working days. The expected processing time is mentioned in your order confirmation. Around holiday periods, processing may take a bit longer, so be sure to check your confirmation email for the most up-to-date information.
Once your order has been processed and handed over to the carrier, you’ll receive a confirmation by email. From that moment, you can track your shipment using the tracking information (if you selected a shipping method with tracking).
For a overview of shipping times, see Shipping.
Now all you have to do is wait by the mailbox for the postman to arrive!
Account
A ToyPro account is not strictly necessary, but it does make things easier.
The advantages of an account:
- you don't have to fill in your details every time you place a new order, as this is already done for you;
- you can easily track the status of your order;
- you automatically save ToyPoints with every purchase of individual parts and minifigures, which can be used for discounts on your next purchase;
- you have all your previous orders and invoices clearly arranged in one place.
Place your first order and simply check the box during checkout to create a ToyPro account. The details you enter for this order will be saved automatically – convenient, as you won’t need to re-enter your address information next time.
If you’ve selected to create an account, you’ll receive an email with a personal login code, in addition to your order confirmation. Using this code and your email address as your username, you can log in to your ToyPro account anytime. From then on, you’ll have easy access to your order history, invoices, and personal information all in one place.
You can access My ToyPro by clicking “Login” at the top right of the page, next to the minifigure icon.
Then log in using your email address and the password you received with your first order.
Forgot your password? Request a new password.
When you are logged in, you will see your (login) name at the top right of the page.
Would you like to be addressed by a different name? No problem, you can change your account details, including your name, yourself.
Forgot your password? It happens. Simply request a new password.
You can request a new password here or by clicking on the “Forgot password?” link on the login page. Within seconds, you’ll receive an email with a new password that you need to activate through the email; after that, you can log in.
That's all there is to it. You are now ready to continue saving ToyPoints with your next orders.
Go to ‘My Account’ at the top right of the page and log in with your email address and password. On your account page, you’ll find an overview of your contact details, order history, and the number of credits you’ve earned.
Use the ‘Edit Account’ link to easily update your personal information and/or delivery address. This way, you can always keep your details up to date!
To delete your personal data from ToyPro, log in to your account with your email address and password. On your account page, you will find the link “account changes”. There you can change your personal details, but you will also find the link “delete account”.
Haven't used your account for more than two years? For security reasons, we will delete your account for you.