Returns and cancellations

You may return your order as soon as you have placed it until 14 days upon receipt. We issue a refund for the order amount within 14 days after receiving the return back at our warehouse However, we'd appreciate it if you would tell us why you are returning your order, as it might help us to improve our services.

To cancel an order that hasn't been shipped yet:
Please click the cancellation link in the order confirmation e-mail or contact ToyPro customer service. We'll immediately issue a refund. Depending on your payment method, it can take several business days for the refund to show up in your account.

To cancel an order that has already been shipped:
As soon as we ship your order, we'll send you an e-mail confirmation. You can still cancel the order until 14 days upon receipt. To cancel, please contact ToyPro customer service and follow the instructions. As soon as we have received your order, we'll inform you and issue a refund. Depending on your payment method, it can take several business days for the refund to show up in your account.